Shipping Policy

Here's everything you need to know about how Valora gets your order to you.

Free shipping

Shipping is free on every order, worldwide. There's no minimum spend.

Processing time

Orders are processed within 48 hours (2 business days) of being placed. Orders are not processed or shipped on weekends or public holidays.

Delivery time

Once shipped, orders typically arrive within 7–15 business days, depending on your location. Delivery times are estimates and are not guaranteed.

Order tracking

As soon as your order ships, we'll email you a tracking number so you can follow your package on its way to you.

Delays

Occasionally, deliveries can be delayed by carriers, customs processing, severe weather or high seasonal volume. These delays are outside our control, but we'll always do our best to help if your order is running late.

Customs, duties and taxes

Depending on your country, your order may be subject to import duties or taxes charged by your local customs office. These charges are not included in our prices.

Shipping address

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible through our Contact page. Once an order has shipped, we're unable to change its delivery address.

Missing or lost packages

If your order hasn't arrived within the estimated delivery time, please reach out through our Contact page with your order number and we'll help you track it down.

Questions

For any shipping questions, please visit our Contact page and our team will be happy to help.