Refund Policy

At Valora, we want you to love what you ordered. If something isn't right, our 30-Day Happiness Promise has you covered.

30-day returns

You can request a return within 30 days of receiving your order. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

How to start a return

Visit our Contact page and send us a message with your order number and the item(s) you'd like to return. We'll reply with return instructions and the address to send your item to. Items sent back without first contacting us cannot be accepted.

Return shipping

Unless your item arrived damaged, defective or incorrect, the cost of shipping the item back to us is the customer's responsibility. We recommend using a trackable shipping method.

Refunds

Once your return arrives and has been inspected, we'll let you know whether it's approved. Approved refunds are issued to your original payment method, and it can take 5–10 business days for your bank or card issuer to process and post the refund.

Damaged, defective or incorrect items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us through our Contact page within 7 days of delivery with your order number and clear photos of the item and packaging. We'll send a replacement or issue a full refund at no extra cost to you.

Lost orders

If your order hasn't arrived after the estimated delivery window in our Shipping Policy, please reach out through our Contact page and we'll look into it with the carrier.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is approved, place a new order.

Questions

If you have any questions about returns or refunds, please visit our Contact page and our team will be happy to help.